Support & account requests

Get help

Email shai@forfi.ai with a short description of the problem. For a data question, include the institution, reporting period, and metric. For a technical problem, include the page and error message. Do not include passwords, verification links, or bank customer information.

Signed-in users can also use Send feedback in the app. Support is handled by the FORFI team; we do not currently offer a guaranteed response time or round-the-clock support.

Request account deletion

Send your request from the email address registered to your account. We verify ownership, review any information that must be retained, and confirm when the request is completed.

This sends a request to our team; clicking the link does not delete your account. Deletion removes your active profile and saved work and ends access to the account. Backup copies expire through their retention cycle. Public bank and credit-union reports remain available.

Access, corrections, and privacy questions

Use the same contact address to request a copy or correction of your information, raise a privacy concern, or appeal a privacy-request decision. Read our privacy policy for details about the information we collect and your choices.